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Privacy Policy

Last updated: June 17, 2025

1. Introduction

Skillstore Limited ("we", "our", or "us") operates the Skillstore platform, a marketplace for skills where creator educators can sell their skills and services to learners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services.

Company Details

  • Company Name: Skillstore Limited
  • Company Number: 16495005
  • Registered in: United Kingdom
  • Contact: [email protected]

2. Information We Collect

2.1 Information You Provide Directly

User Accounts and Waitlist

First name and last name, Email address, Social media handle (waitlist), Total follower count (waitlist), Skills journey stage/learning preferences (waitlist), Profile information and account credentials (accounts), Communication preferences.

Contact Forms

Name, email, and any information you choose to include in your message

Customer Surveys

Additional information collected during onboarding to better understand your needs and preferences

2.2 Information We Collect Automatically

Website and App Usage

IP address, Browser type and version, Device information, Pages visited and time spent, Referral sources, UTM tracking parameters.

Cookies and Tracking Technologies

Essential cookies for website functionality, Analytics cookies to understand user behavior, Marketing cookies for advertising purposes, Tracking pixels (Meta (Facebook), TikTok, LinkedIn, X, Pinterest, and Snapchat)

2.3 Information from Third Parties

We may receive information about you from: Social media platforms when you connect your accounts, Our community platform (Circle), Payment processors (Stripe, PayPal), Analytics and marketing services.

3. How We Use Your Information

We use your information to:

Provide Our Services

  • Process waitlist registrations and notify you of our launch
  • Create and manage user accounts
  • Facilitate transactions between creators and learners
  • Provide customer support

Communication

  • Send essential service communications (launch notifications for waitlist members, account updates, security notices)
  • Respond to inquiries and support requests
  • Send marketing communications (promotional content, tips, company news - with your consent)
  • Deliver transactional emails (payment confirmations, account changes)

Improve Our Platform

  • Analyze usage patterns and user preferences
  • Conduct research and development
  • Personalize your experience
  • Optimize our marketing efforts

Legal and Security

  • Comply with legal obligations
  • Prevent fraud and ensure platform security
  • Enforce our terms of service

4. How We Share Your Information

We may share your information with:

Service Providers

  • Resend (email delivery)
  • HubSpot (customer relationship management)
  • Google Analytics (website analytics)
  • Meta (Facebook), TikTok, LinkedIn, X, Pinterest, and Snapchat (advertising and analytics)
  • Vercel (hosting)
  • Supabase (database)
  • Cloudflare (video hosting and delivery)
  • Circle (community platform)
  • Stripe and PayPal (payment processing)

Legal Requirements

When required by law or legal process, To protect our rights, property, or safety, In connection with legal proceedings

Business Transfers

In the event of a merger, acquisition, or sale of assets

5. Data Storage and Security

Storage Location

Your data is stored on secure servers provided by Vercel and Supabase, and integrated platforms.

Security Measures

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

6. Your Rights and Choices

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a structured format
  • Restriction: Limit how we process your data
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: For processing based on consent

Marketing Communications

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us directly. Please note:

  • Marketing emails include promotional content, creator tips, success stories, company news, and general platform updates
  • Service communications include launch notifications (if you joined our waitlist), early access information, platform access help, account security notices, and essential service updates
  • When you unsubscribe from marketing, you will still receive important service communications related to your account, waitlist registration, or platform access
  • You can opt out of all communications by contacting us directly, though this may affect our ability to provide certain services

Cookies

You can control cookies through your browser settings, though this may affect website functionality.

To exercise your rights, contact us at [email protected].

7. International Data Transfers

We may transfer your information to countries outside the UK/EEA. When we do, we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions
  • Standard contractual clauses
  • Binding corporate rules

8. US Users and Compliance

For US-based users

While we are UK-based, we recognize that some of our users are located in the United States. For these users:

  • We follow CAN-SPAM Act best practices for all marketing communications
  • Our marketing emails include our physical business address
  • Unsubscribe requests are processed within 10 business days
  • We do not use misleading subject lines or sender information

As we grow, we will monitor our compliance obligations with various US state privacy laws and update our practices accordingly.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

9. Third-Party Links

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We recommend reviewing their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending an email notification to registered users
  • Providing notice through our platform

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

  • Email: [email protected]
  • Address: Skillstore Limited, Flat 4, Essendine Mansions, Essendine Road, London, United Kingdom, W9 2LU
  • Company: Skillstore Limited (Company Number: 16495005)

For complaints about our data handling, you can also contact the UK Information Commissioner's Office (ICO) at ico.org.uk.